Lahti Precision supplied a dry product factory to Fescon in Hausjärvi. We made a customer satisfaction survey with Fescon, interviewing their factory manager Mauri Klavert: “We couldn’t have believed that fluidization-based material transfer and dosing is so completely maintenance-free”
Do the services and products offered by Lahti Precision meet the needs of your company?
Yes and partially they exceeded our expectations. You have very specialized expertise in your staff that should hold on. For example, Janne (Husu) is a top expert who takes enthusiasm for all work.
What do you think about the overall quality of Lahti Precision’s service and products?
We are pleased. We couldn’t have believed that fluidization-based material transfer and dosing is so completely maintenance-free. Nor could a better conveyor than a fluid hose be desired. If any errors or omissions have occurred, they have been corrected.
What are the factors that influence your purchasing decision?
Lahti Precision is well-known and trusted. Knowledge and support are also crucial. We seek process and application expertise from Lahti Precision, small and simple products and services from somewhere else.
Have the technical solutions been working well?
Definitely the advantages of fluidized plant beat the traditional “screw plant”. Perhaps we might be interested in to try out the Lahti Precision’s mixer because it has less wear and tear than our current solution. Generally, all processes run much easier when you take in the entire department’s staff from the start to make decisions and think about solutions.
Have you something to tell about our service?
The external support service is great: a problem we once had on our devices could be fixed from Easter Island!
Fescon Oy is the largest Finnish-owned mortar and sand manufacturer. Fescon manufactures dry products for the construction industry in four locations in Finland. The selections include eg. dry concrete, mortars, screeds, tiles, the facade coatings and dry sand.
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